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Last updated: Dec 18th, 2023
These Terms & Conditions apply to heimo.io, heimo.se and any other sites, apps, communications and services ("Services") owned by, and distributed by the Swedish company and legal entity Heimo Group AB, with corporate identity number 559420-7028, further referred to as ("us"), ("we"), ("our"), ("heimo"), ("Heimo").
Heimo is a social network and online platform tailor-made for housing, enabling individuals, professionals and companies globally to connect, communicate, create and share housing needs and listings, recommend and find each other, amongst other things.
By registering for, accessing, or using any of our Services described below, you are acknowledging your acceptance of a legally binding Agreement ("Agreement" or "User Agreement") with Heimo Group AB, even in the event that you are using our Services on behalf of a legal entity and/or company.
If you do not agree with this Agreement, do not click on "Sign Up" (or similar) and do not access or use any of our services. If you wish to terminate this agreement, you can do so at any time by requesting to delete your account from your profile settings, by contacting us at [email protected], and by no longer accessing, nor using, our Services.
This Agreement covers all Services provided by Heimo Group AB, which includes heimo.io, heimo.se and any other related sites, applications, and services provided by us. Users who register at any of our Services are called "Members," while non-registered users are called "Visitors." This Agreement applies to both Members and Visitors.
You are entering into this Agreement with Heimo Group AB. As a Member or Visitor of any of our Services, the collection, sharing and use of your personal data is also subject to our Privacy Policy.
Please note that our Services for registered users (Members of all account types), are only available for residents in the EU, EEA , UK and Switzerland. If you are not a resident in the EU, EEA , UK or Switzerland, you can not register as a Member and if we suspect, get notified, or notice ourselves, that a resident outside the EU, EEA, UK or Switzerland registered an account as a Member, we will ensure to delete the registered account and all information tied to the account.
Heimo Group AB, a Swedish company and legal entity, with corporate identity number 559420-7028 is the controller for processing your personal data provided to, collected by or for, or processed in connection with the use of our Services.
As a Member or Visitor of our Services, all data collection, use and sharing of personal data is subject to our Privacy Policy.
By registering and joining any Services provided by Heimo Group AB, you will become a Member. We have two different Member Profile types: Professional Members and Individual Members. We also have Company Pages, created by Professional Members, as well as Unclaimed Company Pages, created by us.
Professional Members: Refer to for example, but is not limited to: Real Estate Agents, Real Estate Lawyers, Mortgage Brokers and Letting Agents, using our Services as a Member. Professional Members are limited to professionals tied to professions and businesses in, or with clear connections to, the real estate and housing industry.
Company Page: Is a page created by a Professional Member, belonging to a Company. Company Pages are limited to companies tied to, or with clear connections to, the real estate and housing industry. The Company Page and its information and content is owned by the Professional Members of that Company. For Unclaimed Company Pages, we have created the page in order to provide our Members with relevant companies to help sort out their housing needs. These pages and the information provided on these pages, are not created by any Professional Member or any official company representative. In order to claim an Unclaimed Company Page, a professional working at that specific company needs to create a Professional Profile, with an email address matching the email domain of the company. As an additional security measurement, only professionals with a verified email, with an approved, correct and company specific email domain, are allowed to join a Company Page on heimo.
Individual Members: Refer to Individuals using our Services as a Member.
If you choose not to register for any of our Services, you can still access and use certain features as a Visitor.
We reserve the right to modify, change, and update this Agreement, and our Privacy Policy periodically.
If we make substantial changes, we will notify you through our Services, or other similar means, for you to review the changes. We further acknowledge that changes cannot be retroactive.
If you disagree to any changes, we urge you to stop using our Services, and you may terminate your account from profile settings, orby contacting us at [email protected].
By continuing to use our Services after receiving notice of changes to the terms of this Agreement, you consent to the updated terms as of their effective date.
Our Services are intended for Individuals and Professionals who are at least 18 years old, unless any law or other regulations requires an older age for lawful use of our Services without parental consent, then the minimum age is instead that age specified by the law or regulation.
In order to use our Services, you first need to agree to that you: (1) are at least 18 years old, (2) create and maintain only one Member account at heimo under your real name as an Individual, and create and maintain only one Member account at heimo under your real name, title, and employer, as a Professional, and (3) are not currently restricted or prohibited by heimo from using any of our Services.
Creating an account using false or incorrect information, or creating an account for other individuals or professionals, or individuals under 18 years of age, is a violation of our terms.
As a Member of heimo, you agree to always: (1) maintain a strong and confidential password, (2) refrain from transferring any part of your account, and (3) comply with all applicable laws and regulations. This refers to both Professional Profile Members and Individual Profile Members.
You are always personally responsible for all activity that occurs under your account, unless you report any misuse or close it.
Your account belongs to you, not to others, including your employer. You further need to comply with all our Community Policies at all times when using our Services, further described below in this Agreement.
As a Professional Profile Member, you also have access to, and have edit rights, to your Company Page. It is your, and your colleagues who are also Members, responsibility to ensure that the information provided on your Company Page is truthful and up to date. Similar to the responsibility of your Professional Profile, you and your colleagues are personally responsible for all information and activity that occurs on the Company Page, and you're responsible to report any misuse. For Unclaimed Company Pages, we have created the page for you, in order to provide our Members with your company as a relevant suggestion to help sort out their housing needs. In order to claim an Unclaimed Company Page, a professional working at that specific company needs to create a Professional Profile, with an email address matching the email domain of the company. As an additional security measurement, only professionals with a verified email, with an approved, correct and company specific email domain, are allowed to join a Company Page on heimo.
You can register for an account to become a Member, as well as sign in to your existing Member's account, with either (1), a personal and verified email address and a personal and secure password, or through (2) your personal or professional Google account. If you create an account that’s linked to your personal or professional Google account, you will only have to provide your login details to the linked Google account to create your account on heimo. By entering your Google login details, you’re granting us permission to share certain information with Google and display this information on our Services.
Please note that our Services for registered users (Members of all account types), are only available for residents in the EU, EEA , UK and Switzerland. If you are not a resident in the EU, EEA , UK or Switzerland, you can not register as a Member and if we suspect, get notified, or notice ourselves, that a resident outside the EU, EEA, UK or Switzerland registered an account as a Member, we will ensure to delete the registered account and all information tied to the account.
It is currently free for Individuals and Professionals to become a Member, create an account, and maintain a profile and Company Page at heimo.
In the event that we in the future would offer Premium Services, or any other Services requiring your payment, you agree to pay us the applicable fees and taxes only if you first decide to upgrade to Premium, or use any of the paid Services. Failure to pay these fees will lead to the termination of your access to our paid Services.
To use any of our Premium Services, or any other Services requiring your payment, you will be required to first also agree to additional terms and conditions specific for any paid Services, before you get access to said services.
We also reserve the right for the possibility to, in the future, change our pricing for certain profile types, and if so, you as a Member will always be notified in advance, for you to be able to take a decision on if you want to continue using our Services or not.
By agreeing to the terms set out in this Agreement, you agree to receive notifications and messages from us through the following means: (1) within the Service, or (2) sent to the contact information you provided us, such as email or mobile number. It is very important, and always your personal responsibility, to ensure that your contact information is up to date.
If you decide to contact any Individuals, Professionals and/or Companies via any of the available contact ways, instant messaging, contact forms or other ways of communication through our Services, they may also decide to respond, or contact you, outside our Services through any of the contact information you provided to them via us. We are not responsible for any communication between you and other Members outside our Services.
By using any of the available contact ways, for example our instant messaging function, contact forms or through contact information made available to your from our Services, to get in contact with other Members (including Companies), you agree to not send or share any illegal, harmful, graphic, discriminating, inappropriate, shocking, harassing, sensitive, or any similar kind of content. You also agree to not share or promote any content by, or related to, competitors of heimo, any illegal actions, organisations or similar activities or content through any of the available contact ways within our Services. You are never allowed to spam other Members with requests, junk posts, instant messages or through any of the other contact ways, and we also urge you to never send, post, re-share or click on any suspicious, or potentially harmful third-party links sent to you by other Members.
If you receive any messages with content which you suspect might in conflict with what is stated in this section of these terms, we urge you to immediately report the Member, as well as the content, to us.
If we suspect or get notified about that your potential misuse of any of the available contact ways from within our Services, you may be suspended from using our Services and your account may be permanently deleted.
Our Services enable you to share information on your profile and with other Members, for example but not limited to, via your profile, posts, instant messaging, comments, interactions, listings, articles, among others.
Please note that anything you post or share may be visible to other Members, Visitors, or third parties. We always value your privacy, and may provide you with certain settings for certain features, so that you can control who can see some of your content or information, shared content, and profile visibility.
For example, if you create a listing such as, but not limited to, that your are Open to Rent, Open to Rent Out, Open to Sell and/or Open to Buy, you will have the ability to decide if you want to share this to anyone ("Public visibility"), and if so to who, through the visibility settings.
If you decide to share information via our Service to a Professional and/or a Company outside our Services, please be advised that we can not control how the Professionals and/or Companies use and store the information in their systems.
We reserve the right to remove any content or information from our Services with or without up front notice.
Our Services enable our Members to create listings through their profile and share them with other Members, for example but not limited to, via your profile, posts, instant messaging, external communication, comments, interactions, among others. All listings created via our Services must always be compliant with all relevant and appropriate regulations and legislations. All listings created via our Services must also always be tied to and relevant for current housing needs, such as if you as a Member is Open to Rent, Open to Rent out, Open to Buy, Open to Sell or Open to Switch properties.
In order to be able to publish and have a listing active on heimo, we require that our Members have a complete profile, including a profile photo of yourself in good quality, your full name (first name and last name), as well as a short description of yourself on your profile. We always have the right to deactivate and/or delete listings, if the Member who published the listing has not completed his/her profile according to our requirements, with or without up front notice.
Further, and as part of listings, you can indicate whether or not you are also looking for professional help, services and/or expertise, relevant for and tied to your current housing need. It's strictly forbidden to offer any professional services to other Members if you are using our services as an Individual Member. Offering professional services is only allowed for Professional Members and/or Companies. If you receive an offer for professional help from an Individual Member, we urge you to report the Member to us immediately. We also urge you to never accept, hire or proceed with any offerings of professionals help by Individual Members. If you as an Individual Member were to offer professional services to other Members via our Services, we will take appropriate action and with or without upfront notice, suspend and/or permanently delete your account.
You are under no circumstances allowed to post fake listings, dummy listings, unlawful listings, or any false, illegal or misleading information in your listings. You are always personally responsible for your listings and that all the information you add to your listings is not in conflict with applicable laws and regulations, and the content of any listings you create, including any errors or inaccuracies is your personal responsibility.
We have no liability to you or any other person for the content of any listings created via our Services. You can always edit or deactivate any listings you have posted at any time through your profile. When you create a listing through our Services, you also guarantee that you have all the necessary licenses, permits or similar, needed in order to publish your listing.
It is not allowed for Visitors (both individuals and legal entities) or Members, other than the Member who is the owner of the listing, to copy, distribute, scrape, re-use, re-publish or by any other similar means repost listings, or listing information, originally created on heimo, as listings on any other housing platform. If you suspect that a listing originally created on heimo has been published without consent on another housing platform, we urge you to report that to us so that we can take action. Visitors, Members and Members who are listing owners are, however, always encouraged to share the original listing from heimo via other external platforms and services, for the benefit of sharing the listing to an external audience, and increasing the likelihood of finding a relevant match.
Please note that anything you post or share may be visible to other Members, Visitors, or third parties. We always value your privacy, and may provide you with certain settings for certain features, so that you can control who can see some of your content or information, shared content, and profile visibility.
If you create a listing such as, but not limited to, that you are Open to Rent, Open to Rent Out, Open to Sell and/or Open to Buy, you will have the ability to decide who you want to share it with through the listings visibility settings.
If you decide to share information via our Service to a Professional and/or a Company outside our Services, please be advised that we can not control how the Professionals and/or Companies use and store the information in their systems.
We reserve the right to remove any listings or similar content or information from our Services with or without up front notice.
At times, we will introduce new features to our Services which may necessitate the collection of new personal information. Should we collect significantly different personal data or make significant changes to our data collection, usage, or sharing practices, we will always inform you and may modify this Privacy Policy accordingly.
Our Services may contain links to other websites, provided by us or by our Members, and these links are not operated nor secured as safe to visit by us. If you decide to click on any third-party link, you will be redirected to that third party's website, and we strongly advise you to always review the Privacy Policy and Terms and Conditions of every site you visit.
We also want to stress that we have no control over, and have no responsibility for, the content, privacy policies, terms and conditions, and/or practices of any third-party websites or services you may visit. If you suspect that a link provided by us, or a Member, via our Services might lead to a malicious, or by other means potentially harmful website, we urge you to report that to us as soon as possible by sending us an email to [email protected].
We also urge you to refrain from publishing or adding any personal data to your Individual Profile, Professional Profile or Company page at heimo, that you would not want to be available for public access.
You own all content and information you submit, so called user-generated content, to our Services, and you are only granting us the following non-exclusive license: A global, transferable and sublicensable right to use, copy, modify, distribute, publish and/or process content and information that you provide to our Services, without further consent, notice and/or compensation to you or others.
These aforementioned rights are limited in the following ways:
Access and availability to our Services may change, and we have the right to suspend or discontinue any of our Services, as well as to modify and make changes to our prices, plans and features, effective upon reasonable notice in accordance to applicable law.
We do not promise to store or provide access to any information and content which you have created through our Services, as we are not a data storage service.
By using our Services, you agree to that we have no obligation to store, maintain or provide a copy of any content or information which you have created using our Services, with the exception if it would be required by applicable law.
As a Member, you are able to recommend Professionals and Companies. Recommendations are gathered and presented on Professional Profiles, Company Pages, Unclaimed Company Pages, as well as directly on your Individual profile, and to connections in your network when they search for Professionals and Companies. We may also display various top lists, featured companies and professionals, as well as other similar summaries based on the number of recommendations during certain time periods.
Unlike most other review sites and recommendation sites for real estate and housing, we allow all Members to recommend professionals and companies, not only verified clients. The main reason for this is because we believe that our approach gives more people the opportunity to show their appreciation and recognition of Professionals and Companies, for example clients not tied to any closed housing deal, colleagues, partners, and others in the industry. This, in return, also helps more people to find trusted professionals globally, through people they know from their network.
In order to ensure that recommendations are not gathered in a dishonest or untruthful way, for example to try and gain unfair competitive advantages by offering people or other third-parties financial compensation, or similar benefits, in exchange for recommendations, we on one end only allow registered Members to recommend Professionals and Companies, and we also carefully monitor any suspicious activity regarding recommendations gathered on Professional profiles and Company pages.
Further to that, all Professionals and Companies agree to this Agreement and our Community Policy, clearly stating that it's prohibited by all means to gather recommendations through for example, but not limited to, any people or third-parties with financial, or other similar, incentives to provide recommendations.
If we suspect a Professional or Company to gather recommendations in a way that is in breach to what is agreed to in this Agreement, we may suspend and delete both the Professional Profile as well as the Company Page, or Unclaimed Company Page, as well as remove all recommendations gathered in such a way.
We also urge you as a Member to report any suspicious behaviour to us regarding recommendations for Professionals and Companies by sending us an email at [email protected].
You also agree to and acknowledge that the number of recommendations, recommended professionals, and recommended companies are not tied to the opinion of heimo, and that it is always the personal opinion and recommendations of our Members.
While using our Services, you may find content, listings, messages, or other similar information which might be misleading, inaccurate, offensive or otherwise harmful. In general, heimo does not monitor nor review all content, or user-generated content, provided by our Members, or others, on any of our Services, and you agree to that we are not responsible for any content and information created by our Members, or others. Even though we certainly want to avoid it at all costs, and we always prioritise the safety for our Members while using our Services, we can not guarantee to always prevent potential misuse of our Services, and you agree that we are not responsible for any misuse.
You may get assistance via heimo to find and visit external sites, and find and register for and/or attend external events (for example an open house or house viewing), organised and hosted by Members. You agree that heimo is not responsible for such sites and events, and we do not review, vet or in general guarantee the quality of any such sites nor events.
We may help Members and Visitors find and connect with other Members offering their services and/or professional services with Members and Visitors seeking professional help with said services.
To offer, perform or procure any services and/or professional services via heimo, you must be of at least 18 years of age. If you are a Member offering services and/or professional services via heimo, you represent and warrant that you have all the required licenses, certifications and/or educations needed in accordance with applicable law for providing and offering such services.
You agree to and acknowledge that heimo does not supervise, control or monitor Members in their performance of services and we are not responsible for the information, offering, quality, performance or procurement of any of the services provided by Members, or others, using our Services.
This includes, but are not limited to, housing opportunities, listings, and/or any other professional services shared and/or offered to you via our Services by any professional or individual Member. You acknowledge that you are personally responsible to perform a proper due diligence on all individuals, professionals and companies offering their services, or professional services through our Services, and you agree to that we are not responsible for the quality of the services provided by our Members, and we do not review, vet or in general guarantee the quality of any such services.
Heimo reserves all the rights to limit your use of our Services, including but not limited to your number of connections, number of leads, listings, number of messages, and your general ability to create content, connect, contact, and in other similar ways interact and communicate with other Members.
We reserve the right to restrict access, suspend, or terminate your account if you breach this Agreement, if you break any applicable law using our Services or in any other way are misusing our Services.
Heimo reserves all of its intellectual property rights in our Services. Any trademarks, logos or similar intellectual property used in connection to our Services are the intellectual property of their respective owners.
Heimo, our logo, graphics and other trademarks owned by Heimo Group AB and used for our Services, are trademarks, or registered trademarks of Heimo.
Based on the information, content and data you share, we provide you with personal suggestions for people, companies, connections, content, features, destinations and professional services which may be relevant and useful for you.
For example, we may use data from your profile, a listing you have created, or similar, to recommend relevant professionals and services to you, and for professionals using our Services. In order to continue receiving relevant suggestions from us, we urge you to keep your profile up to date and accurate.
HEIMO MAKES NO REPRESENTATION OR WARRANTY ABOUT OUR SERVICES, INCLUDING ANY REPRESENTATION THAT OUR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND PROVIDE OUR SERVICES (INCLUDING ANY CONTENT AND INFORMATION) ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, HEIMO DISCLAIMS ANY IMPLIED OR STATUTORY WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, ACCURACY OF DATA, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW (AND UNLESS HEIMO HAS ENTERED INTO A SEPARATE WRITTEN AGREEMENT WHICH OVERRIDES THIS AGREEMENT), HEIMO GROUP AB WILL NOT BE LIABLE IN CONNECTION WITH THIS CONTRACT FOR LOST PROFITS OR LOST BUSINESS OPPORTUNITIES, REPUTATION, LOSS OF DATA (E.G., DOWN TIME OR LOSS, USE OF, OR CHANGES TO, YOUR INFORMATION OR CONTENT) OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES. NOTHING IN THIS AGREEMENT LIMITS OUR LIABILITY TO YOU IN THE EVENT OF DEATH OR PERSONAL INJURY RESULTING FROM GROSS NEGLIGENCE, FRAUD, OR KNOWING MISREPRESENTATION ON OUR PART.
As a Member or Visitor using our Services, you understand and agree to that Heimo Group AB is not; (1) a registered real estate agency; (2) a registered real estate rental agency; (3) acting as a real estate agency or assigned mediator in property deal opportunities between Members; (4) acting as a real estate rental agency or assigned mediator in rental opportunities between Members; (5) is not a party to any rental agreements between Members; (6) liable, in control of, or responsible, for the truthfulness of any information provided by Members, such as but not limited to, legally required information about certificates, registrations, licenses and other similar requirements, Member-provided Services, the quality of Member-provided Services, or any legally required information or disclosures about listed properties, housing needs, or housing opportunities provided by Members.
Heimo is providing our Services to enable Individuals, Professionals and Companies to for example, but not limited to, find, match, communicate, engage, recommend, network, and share relevant information, with other Members or Visitors through our Services.
This Agreement may at any time be terminated by both you and Heimo Group AB, with notice to the other.
You lose the right to access or use the Services upon termination. After termination, you agree to that Heimo will still have the right to: (1) Execute on our rights to use and disclose your feedback to us; (2) Members and/or Visitors’ rights to further re-share content and information you shared through the Services as a Member; (3) Any amounts owed by either party prior to termination remain owed after termination.
Further, the sections in this Agreement tied to Disclaimers & Limitations of Liability, Legal Jurisdiction & Dispute Resolution, General Terms, and Heimo Community Policy, will all still apply even after the event of a termination of the Agreement.
You can request to delete your account directly from within the product on your profile, or by contacting us at [email protected], and once the account is deleted and you have received a confirmation of the deletion, this Agreement between you and us is also considered terminated.
We reserve the right to terminate this Agreement and permanently delete your profile and account, together with all the data and information connected to your profile and account, if you were to breach anything in this Agreement or don't follow what is stated in our Community Policies.
Please note that once you decide to delete your account, you will not be able to re-activate your account or retrieve any of the content, recommendations, connections, or other information you have added, or obtained, via our Services.
This Agreement and these Terms & Conditions shall be governed by, and construed in accordance with, the laws and regulations of Sweden, without reference to its conflicts of law provisions.
Any dispute or claim arising out of, or in connection with this Agreement, or any breach, termination or invalidity thereof, shall be finally settled by the responsible court in Sweden as the first instance.
If any part of this Agreement is found unenforceable by a court with authority, we both agree to that the court should modify said terms to make them enforceable, while still achieving its original intent.
If the court is unable to do so, we both agree to allow the court to remove that unenforceable part of this Agreement, and still enforce the rest of this Agreement.
This Agreement (including any additional terms that may be provided by us when you engage with a specific feature of our Services) is the only Agreement between us regarding our Services, and supersedes all prior Agreements for our Services.
If we do not act to enforce a breach of this Agreement, that should not mean that Heimo has waived its right to enforce this Agreement. You may not assign or transfer this Agreement, your membership, your account, or your use of our Services to anyone else without our consent.
However, you agree that Heimo Group AB may assign this Agreement to any future affiliates or third-parties in the event of any third-party acquiring Heimo, without your prior consent.
As a Member at heimo, both Professionals and Individuals, you agree to always stay true to, and follow our Community Policies, further described in this section.
As a Member, you will always:
As a Member at heimo, both Professionals and Individuals, it is equally important to agree to that you will not:
Content and information posted, created or in any other way distributed by our Members via our Services should be accurate and not in violation of any intellectual property rights or any other rights of third parties.
You can always contact us as described below to report any infringement or in other ways suspicious content.
If you want to contact us regarding anything in these Terms & Conditions, or for any other questions or concerns, you can always send us an email at [email protected]. We aim to respond to all incoming emails within a few days.
Heimo Group AB
Rosenvägen 7, 26261 Ängelholm, Sweden
[email protected]